CIAO Ashes and Hair Memorial Ornaments - FAQ
1. How long does it take to customize a piece of memorial glass?
From receiving the material sample to the delivery of the finished product, it takes about 4-16 weeks, depending on the production style.
2. How much ashes or hair is needed to create a work?
Ashes: About 1/3 tsp of ashes is enough.
Hair: You will need a hair ball about the size of a penny/a small bunch of hair.
Regardless of ashes or hair, all unused materials will be returned to the customer when the finished product is delivered.
3.Will black hair and gray ashes dim the stardust effect?
All materials are burned to ash before being added to the glass.
The stardust effect is caused by bubbles forming when adding materials.
Therefore, the color of the material will not have much impact on the stardust effect.
4. How can we guarantee that the memorial glass is made from the ashes I provided?
We will provide customers with a clip of the glass making process.
Customers can see the moment the artist adds to the material provided.
(Due to technical confidentiality, the video does not show the entire production process)
5. Will my samples be confused with others?
When we accept materials provided by customers, we will tag them with detailed customized content and the customer's contact information.
Moreover, each piece of commemorative glass is made independently to ensure that the process is clear and orderly.
6. Are there any regional restrictions for customizing commemorative glass?
We mainly accept orders at our Hong Kong/Taipei stores, where we also have samples for customers' reference.
At the same time, materials and customized content can be communicated and delivered through different communication channels.
So we also accept international orders.
【Customization method for each region】
Hong Kong - Store order and payment. We currently have stores in Hong Kong for customers to place orders.
Customers can go to the store to refer to the actual effect and decide the style they want to customize.
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Taiwan - by mail or in person; online credit card/bank transfer payment.
We have a store and ashes collection service in Zhongshan District, Taipei.
Customers who want to customize works with hair/ashes can go to Taipei to meet with service representatives to hand over the materials.
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Australia, the United States and Canada - by post; online credit card payment. Customers can legally send materials to Hong Kong for custom works by post, please contact us for details.